Customers
SC-CustCentric has been designed to meet the needs of a broad cross-section of industries. We have consulted for Call Centres, Sales teams, Marketing companies and Training organisations. We believe each of our clients is unique and we ensure our solution meets their individual needs.
Frogzmedia
Frogzmedia is an independent production company based in Melbourne that develops and produces a variety of films, documentaries, TV series, magazines and commercials. Frogzmedia has a diverse catalogue for cinema and television from a variety of subjects.
DFK Collins Chartered Accountants
DFK Collins needed an easy to use solution to keep in touch with their staff working at client premises. The solution had to be immediate yet unobtrusive. SC-CustCentric even allowed DFK to schedule their training notifications in advance.
"We use the SMS part of the package to communicate and it is a quick and cost effective way of keeping our staff in touch. Spair Corporation has always been on hand to help with operational issues as well." – Stephen O'Kane, Partner
Dulux Refinish Coatings
Dulux Refinish Coatings needed a system to support their sales teams for all stages within the sales pipeline. SC-CustCentric was deployed to support the teams and provide collaborative tools for them to work more effectively.
"I have been impressed with their thoroughness in understanding our business and can confidently recommend SC-CustCentric for any business that needs to manage a distributed sales force." – Michael Mammone, Refinish National Sales Manager
Craigieburn Golf Course
Craigieburn Golf wanted a central database for all their customers. The primary objective was send a monthly emailed newsletter to keep them informed of club activities and to generate more lessons and sales.
"Within 30 minutes of the newsletter going out I got the first booking. We've increased lessons by 20%. Our investment has paid for it self a few times over." – Graeme Trew, Golf Pro
Business Intelligentsia
Business Intelligentsia is a boutique consultancy supporting some of the biggest names in Australia. They do not have a dedicated sales team but require to share customer contact information between their specialist team.
"By centralising our customer data and the ability to share information, we have focussed on our customers needs and developed good relationships with them." – Christophe Mallet, Managing Director
Blackstar Services Pty Ltd
Blackstar Services is a wholesale distribution company. Business was growing and the traditional method of tracking contacts and sales on one system and orders and inventory on another was hampering productivity.
"Excel used to work for us but SC-CustCentric is much better. You never realise how much more you can do with the right tools." – Jeff Russell, Director
Form 1 Lane
Form 1 Lane provides in-house training services to the government sector and industry groups. The growing business was being overwhelmed by managing customer contacts rather than generating new business.
SC-CustCentric Sales Force Automation has vastly simplified operations within the organisation. Centralising the Account and Contact data has also provided the un-intended benefit of a document repository. Now the users can upload contracts and documents that can be shared and accessed by others.
Goodland Infomatics
Goodland Infomatics is a professional services and IT company. They operate in SME to large corporate sector and develop websites. They needed a secure system to better manage their clients and one that offered them a point of difference from their competitors.
The deployment helped Goodland focus on their core business by removing concerns on how to manage their customer relationships. The customer service department has a complete view of a customer which has enabled them to provide better support. The ability to open the system to allow their customer to access material has given them the point of difference they wanted. Goodland is now a channel partner.