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Sales Force Automation |
Campaign Management |
Call Centre & Telemarketing |
| Account management |
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| Contact management |
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| SMS and Email Contacts |
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| Automated email/SMS Contact reminders |
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| Sale/Lead management |
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| Real-time Lead capture |
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| Sale/Lead Follow-ups |
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| Sales Territory management |
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| Reseller Territory management |
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| Sale/Lead history audit trail |
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| Sale/Lead forecasting |
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| Expense tracking |
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| Budget/Cost centre management |
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| Sales tax processing |
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| Product catalogue |
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| Inventory management |
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| Task list management |
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| Shared Calendars |
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| Automated Appointment reminders |
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| Contract management |
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| Campaign & Activity management |
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| Activity channel management |
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| Customer database |
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| Customised target lists |
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| Full-featured email engine |
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| SMS and email Customers |
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| Automated email/SMS Customer reminders |
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| Group SMS function |
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| Document management |
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| Customer demographic |
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| User-defined trait management |
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| Customer history |
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| Targeted marketing |
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| Demographic reporting |
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| Fulfilment management |
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| Real-time Fulfilment capture |
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| Case management |
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| Time-stamped for SLAs |
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| Case history and audit trail |
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| Real-time Case capture |
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| Case assignment and tracking |
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| Telemarketing management |
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| User-defined Telemarketing scripts |
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| Real-time Response capture |
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| Create Custom forms |
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| Create Logic-based forms |
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| Knowledge management tool |
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| Scenario builder |
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| User-controlled Admin functions |
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| Account-level permissions |
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| Campaign/Activity-level permissions |
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| User session control |
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| Group-level permissions |
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| Supports Asian Character-set |
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| Automatic reminders |
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| Partner Portal |
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| Reseller Portal |
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| Global locality and timezones |
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| Workflow tracking |
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| Over 40 standard reports |
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| Business Intelligence integration |
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