|
Sales Force Automation |
Campaign Management |
Call Centre & Telemarketing |
| Account management |
 |
|
|
| Contact management |
|
|
|
| SMS and Email Contacts |
|
|
|
| Automated email/SMS Contact reminders |
|
|
|
| Sale/Lead management |
|
|
|
| Real-time Lead capture |
|
|
|
| Sale/Lead Follow-ups |
|
|
|
| Sales Territory management |
|
|
|
| Reseller Territory management |
|
|
|
| Sale/Lead history audit trail |
|
|
|
| Sale/Lead forecasting |
|
|
|
| Expense tracking |
|
|
|
| Budget/Cost centre management |
|
|
|
| Sales tax processing |
|
|
|
| Product catalogue |
|
|
|
| Inventory management |
|
|
|
| Task list management |
|
|
|
| Shared Calendars |
|
|
|
| Automated Appointment reminders |
|
|
|
| Contract management |
|
|
|
| Campaign & Activity management |
|
|
|
| Activity channel management |
|
|
|
| Customer database |
|
|
|
| Customised target lists |
|
|
|
| Full-featured email engine |
|
|
|
| SMS and email Customers |
|
|
|
| Automated email/SMS Customer reminders |
|
|
|
| Group SMS function |
|
|
|
| Document management |
|
|
|
| Customer demographic |
|
|
|
| User-defined trait management |
|
|
|
| Customer history |
|
|
|
| Targeted marketing |
|
|
|
| Demographic reporting |
|
|
|
| Fulfilment management |
|
|
|
| Real-time Fulfilment capture |
|
|
|
| Case management |
|
|
|
| Time-stamped for SLAs |
|
|
|
| Case history and audit trail |
|
|
|
| Real-time Case capture |
|
|
|
| Case assignment and tracking |
|
|
|
| Telemarketing management |
|
|
|
| User-defined Telemarketing scripts |
|
|
|
| Real-time Response capture |
|
|
|
| Create Custom forms |
|
|
|
| Create Logic-based forms |
|
|
|
| Knowledge management tool |
|
|
|
| Scenario builder |
|
|
|
| User-controlled Admin functions |
|
|
|
| Account-level permissions |
|
|
|
| Campaign/Activity-level permissions |
|
|
|
| User session control |
|
|
|
| Group-level permissions |
|
|
|
| Supports Asian Character-set |
|
|
|
| Automatic reminders |
|
|
|
| Partner Portal |
|
|
|
| Reseller Portal |
|
|
|
| Global locality and timezones |
|
|
|
| Workflow tracking |
|
|
|
| Over 40 standard reports |
|
|
|
| Business Intelligence integration |
|
|
|
| Custom forms |
|
|
|
